NookRate — Contact & Support

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We typically reply within 24 hours on business days. For urgent matters, email support@nookrate.com directly.

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Quick answers

How do I remove my review?+

Go to Dashboard → My Reviews → click the three-dot menu on your review → Delete. Deletions are permanent after 24 hours.

How do I claim my listing?+

Visit the listing page and click "Claim this listing" in the sidebar. You'll need to verify ownership via email or document upload.

A review about my property is false.+

Use the "Review Issue" tab on this form and select "Dispute a review." Provide details and any evidence — our team reviews disputes within 48 hours.

How do I delete my account?+

Go to Dashboard → Privacy & Security → Delete Account. Or email support@nookrate.com with "Delete my account" and we'll process it within 7 days.

Can I get a refund on my Pro plan?+

Yes — within 30 days of any charge, no questions asked. Email billing@nookrate.com with your account email and we'll process it same day.

📍 NookRate HQ

45 Water Street
Brooklyn, NY 11201
United States