How can we help?

Use our Add a Listing page. Enter the address, property type, and any details you know. It takes about 3 minutes and earns you 20 community points. Listings go live within 24 hours after a quick review.

If you're the host, claim the listing via the Host Dashboard to update details directly. If you're a renter, use the Report button on the listing page to flag the inaccuracy and our team will investigate.

Listings can be removed if they no longer exist, contain seriously inaccurate information, or violate our guidelines. Contact us via the Contact tab with the listing URL and reason. We review all removal requests within 5 business days.

Any reviewer can upload photos and videos from their stay via the Write a Review flow or directly on the listing page. Claimed hosts can also upload official listing photos. All media is reviewed before going live.

Go to Dashboard → Privacy & Security → Delete Account. Your personal data is removed within 30 days. Your published reviews are anonymized rather than deleted to preserve the integrity of the review record.

Click "Forgot password?" on the Sign In page. We'll send a reset link to your registered email address. The link expires after 1 hour. If you don't receive the email, check your spam folder.

Yes. Go to Dashboard → Profile Settings and update your display name. Your existing reviews will show the new name going forward. Name changes are limited to once every 30 days.

You can request a full data export from Dashboard → Privacy & Security → Download My Data. We'll email you a downloadable archive within 48 hours containing all your reviews, saved listings, and account information.

Go to Dashboard → Profile Settings → Subscription → Cancel Plan. Your plan stays active until the end of your current billing period. No cancellation fees, no questions asked.

We offer a full refund within the first 30 days of any paid plan — no questions asked. After 30 days, refunds are considered on a case-by-case basis. Contact us via the Contact tab with your account email and reason.

We accept all major credit and debit cards (Visa, Mastercard, Amex), Apple Pay, and Google Pay. All payments are processed securely through Stripe. NookRate never stores your card details.

Contact us immediately via the Contact tab, selecting "Billing Issue" as the topic. Include your account email and the charge amount. We investigate all billing disputes within 2 business days and issue corrections or refunds as appropriate.

We use a combination of automated pattern detection and manual review. Signals include account age, review velocity, IP patterns, device fingerprinting, and linguistic analysis. Reviews from accounts showing suspicious patterns are held for manual review before publication.

Absolutely not. No amount of money can remove a review that complies with our guidelines. NookRate's value depends entirely on review integrity — any commercial arrangement that compromised that would destroy the platform. Our monetization (host subscriptions, affiliate links) is completely separate from review decisions.

Use the Report tab above, or click the flag icon (⚑) on any review. Select "Fake or incentivized review" and provide any supporting context. Our Trust team investigates all reports within 48 hours.

Yes. We never sell your data. Your email address is never publicly visible. Reviews are attributed to your display name only. Full details are in our Privacy Policy.

Go to the listing page and click "Claim This Listing", or visit the Host Dashboard. You'll need to verify your email and optionally upload proof of ownership. Claims are reviewed within 24 hours.

Yes — with a Host Pro subscription. Responses are public and visible to all future renters. You get one response per review, and responses can't be edited after 7 days. This is one of the most impactful things you can do for your reputation.

First, respond publicly to provide your side of the story — future renters will see both. If the review contains provably false factual claims (wrong address, wrong dates, etc.), contact us via the Report tab. We can add a factual correction note but will not remove reviews based on host disagreement alone.

Featured placement is available on the Property Manager plan. Your listing appears at the top of relevant search results with a clearly visible "Sponsored" label. Review rankings and scores are never affected by paid placement.