NookRate exists because finding an honest rental shouldn't require luck. We built the platform we always wished existed — transparent, community-driven, and free from paid influence.
NookRate was founded in 2025 after our founders spent months trying to find a trustworthy rental in a new city — and kept finding biased platforms full of cherry-picked testimonials and hidden negative reviews.
We believe every renter deserves the same information a friend would give them. Not filtered marketing copy — real experiences, photos, and honest ratings from people who actually lived there.
See How It Works →Platform at a glance
Our trust model is designed to protect renters from fake reviews, protect hosts from bad-faith attacks, and ensure the platform remains genuinely useful.
Reviews from users who upload proof of booking (confirmation email, receipt, or booking screenshot) earn the "Verified Stay" badge — displayed prominently on their review.
Every review is scanned by our moderation system before publication. Flagged reviews enter a human review queue within 24 hours.
Any claimed listing owner can respond publicly to reviews — creating a transparent, two-sided record visible to all future renters.
Any user can flag a review that appears to violate our guidelines. Flagged content is reviewed by our Trust team within 48 hours.
First-pass scan on every submitted review. Catches spam, hate speech, and duplicate submissions within seconds.
Flagged content is reviewed by our Trust team — real people who apply nuanced judgment to edge cases.
Removed reviews can be appealed within 14 days. We respond to every appeal with a written decision.
These guidelines exist to keep NookRate trustworthy and useful for everyone — renters and hosts alike. Violating them may result in review removal or account suspension.
NookRate collects information you provide directly (name, email, reviews, photos), information generated by your use of the platform (viewed listings, saved searches, votes), and technical data (IP address, browser type, device) to operate the platform.
We do not sell your personal data to third parties. We do not allow advertisers to target you based on your activity on NookRate.
Reviews you submit are public by default and attributed to your display name. Your full email and account details are never publicly visible. You can use a pseudonym by updating your display name in settings.
Media you upload is stored on our servers and displayed on the relevant listing page. By uploading, you confirm you have the right to share that media. You can request deletion of your uploaded media from your dashboard.
We retain your account data for as long as your account is active. If you delete your account, we remove your personal information within 30 days. Published reviews are anonymized rather than deleted to preserve the integrity of the review record.
You have the right to access, correct, or delete your personal data at any time from your account dashboard. For requests we cannot fulfill via the dashboard, contact privacy@nookrate.com.
We use essential cookies for authentication and session management, and optional analytics cookies to understand how the platform is used. You can disable analytics cookies in your browser settings.
Questions about this policy: privacy@nookrate.com · NookRate Inc., 45 Water St, Brooklyn, NY 11201
By creating an account or using NookRate, you agree to these Terms of Service. If you do not agree, please do not use the platform.
You must be at least 18 years old to create a NookRate account. By registering, you confirm you meet this requirement.
Reviews must reflect your genuine firsthand experience. You may not submit reviews for properties you did not personally rent or stay at. Fake, incentivized, or malicious reviews are prohibited and may result in immediate account termination.
You retain ownership of content you post (reviews, photos, videos). By posting, you grant NookRate a non-exclusive, royalty-free license to display, distribute, and promote that content on the platform and in marketing materials.
NookRate provides a platform for community reviews. We do not independently verify all claims in reviews and are not responsible for the accuracy of user-submitted content. Users should exercise their own judgment when making rental decisions.
NookRate is not liable for rental decisions made based on platform content. Our liability is limited to the fees paid to NookRate in the 12 months preceding any claim.
We may update these terms from time to time. We will notify registered users via email of material changes at least 14 days before they take effect.
Legal inquiries: legal@nookrate.com · NookRate Inc., 45 Water St, Brooklyn, NY 11201